Credit Control and Debt Management

INTRODUCTION

This program is designed for people who wish to gain an understanding of the principles and practices of controlling credit and managing debt in commercial organizations.

Training Schedule

COURSE OBJECTIVES

• Collecting overdue customer invoices more effectively
• Debtors Ledger Questionnaire to assess office procedures and identify gaps in the system
• Strategy to reduce the current customer debt and decide on old outstanding invoices.
• Systematically contact customers using the overdue invoice strategy
• Knowing when to make the first phone call or send the right letter out to the customer
• Use a phone script and know all the questions to ask an overdue invoice customer

COURSE CONTENT

• Introduction
• The reason why customers don’t pay
• Cost of Running a Ledger
• Cost in Labour
• Cost to the business when bad debt occurs
• Office Procedure Evaluations
• Inefficiencies in Office procedures
• Credit Control procedures
• Policies and Procedures
• Currency of the Ledger
• Debt Collection Activities
• Payments, complaints, and reports
• Payments
• Overdue Strategy
• Customer Excuses
• Meetings
• Complaints
• Preparation of the Phone Call
• Phone Call Script
• Cash flow problems

TRAINING APPROACH

This course will be delivered by our skilled trainers with vast knowledge and experience as expert professionals. The course is taught in English and through a mix of theory, practical activities, group discussion, and case studies. Course manuals and additional training materials will be provided to the participants upon completion of the training.

TAILOR-MADE COURSE

This course can also be tailor-made to meet organizational requirements. For further inquiries, don’t hesitate to get in touch with us on: Email: info@advantaedgedev.com Tel: +254 713 072 883

TRAINING VENUE

The training will be held at our Advantaedge Training Centre. We also offer training for a group at requested locations worldwide. The course fee covers tuition, training materials, two break refreshments, and a buffet lunch.

Visa application, travel expenses, airport transfers, dinners, accommodation, insurance, and other personal expenses are catered by the participant

CERTIFICATION

Participants will be issued with an Advantaedge certificate upon completion of this course.

AIRPORT PICKUP & ACCOMMODATION

Airport pickup and accommodation are arranged upon request. For booking contact our Training Coordinator through Email: info@advantaedgedev.com Tel: +254 713 072 883